Terms of Sale
TERMS OF SALE :
We Ship WORLDWIDE. Our preferred shippers are USPS (United States Postal Service) and FEDEX (Federal Express Corp.)
For detailed shipping quotes, customers must register using their complete shipping address and an automated shipping quote would be generated based on the weight of the package. Dimm. Weight or Volume Weight is applied for all shipments shipped through FEDEX and the shipping cost may vary. We contact the customer if the shipping costs vary due to Dimm. Weight with alternatives.
We offer Standard Free Shipping within United States when the order value of items ordered exceeds $75.00. Free shipping is not offered for all International orders and on Domestic orders of Bulky products like "Glass Vases" and "Fly Tying Tools". Our associates will get in touch with you with most economical quotes for these items.
International dispatches may require :
- USDA issued Health certificate (fee applicable).
- Fish & Wildlife Inspection certificate (fee applicable). It is the customer’s prerogative to request the certificates at the time of placing an order. We shall be not liable for any claims after dispatch of goods.
- Duties and Taxes at destination are charged based on individual Country's import Tariffs and Trade Policies. These are payable by the customer. We are in no way responsible for these Duties and Taxes. Please consult your Country's Import regulations for applicable Duties and Taxes.
We depend on external servers at FEDEX, USPS, UPS and Paypal for our shipping calculations and Credit/Debit Card Processing. Sometimes, Due to Internet congestion if you have any trouble ordering online where the shipping won't show up or the credit card processing won't go through, simply call us at : + 1 (909) 628 0836 and our associates would be happy to assist you in placing your order. We are open 9.00AM to 3.00PM (PST).
ORDER PROCESSING TIME
All "in stock" items are processed and shipped within 24 to 48 hours. Items that are "out of stock" will be shipped as soon as our stocks are replenished. Our dispatch department shall email and inform the customer about the tentative arrival time of the "out of stock" items. All back ordered items are shipped on our account and all shipping charges are borne by us.
Customized orders or Custom Dyed orders take anywhere from 7 days to 6 weeks of processing time depending on the order.
All prices mentioned on our website are as per the unit mentioned alongside. Prices can change due to price fluctuations in the international markets.
We have no minimum order.
From time to time we offer Sales Promotions whereby we offer free shipping based on the value of the ordered goods. Some of the items (due to their bulky nature) are not eligible for the promotions. Depending on the order for items placed our associates may get in touch with the customer to charge for the shipping of items not covered under free shipping.
RETURN OF GOODS (ROG)
All ROG's are permitted only on “Stock” items and against a valid Return Authorization Number (RAN) # issued by us.
A RAN # will be informed, emailed or faxed to the customer as soon as all conditions on issuing the same are met.
No ROG will be entertained without a valid RAN #.
The customer must inform us within 7 Days of receiving the goods to be eligible for a RAN#.
The Goods should be in Original (Undamaged) condition on return to us.
The Postage/Shipping and Handling Charges shall not be refundable on all orders.
All returned goods are subject to a 20% re-stocking fee.
Custom Dyed orders are not eligible for a RAN #.
We shall be not liable for any damage to ordered goods while in transit.
Acceptable payment methods are :
- Visa, MasterCard, Discover/Novus and American Express Credit Cards.
- Wire Transfers, Cashiers Check, Certified Checks and Personal checks (subject to clearing the bank before shipping of goods)
- We DO NOT accept C.O.D. terms for shipping.
- Qualified Wholesale Customers get a “Net 30 days” term of payment from the date of Dispatch of goods from our warehouse.
All customers based in California are subject to a Sales Tax of 8.00%. Customers seeking Sales Tax Exemption need to : #1 Provide a valid resellers permit issued by the California Board of Equalization. #2 Fill out the General Resale Certificate Form BOE-230 (7-02). A copy can be downloaded here.
FINALLY Talk to us and we’ll go the extra yard to find a solution to every problem.